Support

Post Market Quality Assurance

Post Market Quality Assurance is responsible for quality complaints for all Medical Device products distributed by Fresenius Kabi

 

Mission Statement
To exceed customer satisfaction by treating our customers with respect and to understand their needs in order to fully address their concerns in a knowledgeable, effective, and timely manner.

 

Services PMQA Provides:

  • Personal attention to each individual inquiry
  • Dedicated associate per product line
  • Various methods for reporting product quality issues such as: email, fax, phone, online reporting site
  • Investigation letters upon request
  • E-Receipts acknowledging the current status of the complaint, if an investigation letter is requested
  • Customer satisfaction surveys
  • Shipping materials and labels provided for sample return upon request
Post Market Quality Contact Information:

Phone: 800-933-6925

Email: mdpmqa.usa@fresenius-kabi.com

Fax: 888-858-2983

Reporting a Product Quality Issue

Fresenius Kabi is committed to quality in everything we do. If you need to report a product quality issue, please submit a report to Post Market Quality Assurance (PMQA).

Important: If reaction or injury has occurred, or you need additional assistance, call Fresenius Kabi Post Market Quality Assurance (PMQA) immediately at 1-800-933-6925.

Reporting via Online Performance Report Site

To learn more about submitting a performance report online, please click the following link How to Submit a Report

Please note: To submit a report online, you will need to request a User ID.

To request access and/or submit a report online, please click the following link
Online Product Performance Report Site

Sample Return Packaging Instructions

Click Here